For a fast response, we have an online feedback form and welcome all comments, good or otherwise.
If you have not had a good experience and want to complain, we also have a dedicated team who will respond to you quickly. This team consists of very experienced and qualified staff who will ensure that your feedback is reviewed by the relevant manager.
Write to us
Alternatively, if you prefer to write to us, please send any correspondence to:
FAO the Customer Support Manager
Grove & Dean
96 Market Place
The quickest way to get in touch is to try our live chat. We're here from 9am to 5pm, Monday to Friday. Click the orange button on the bottom right of this page to start chatting. The button will display when an agent is available to help.
If you are not satisfied with the outcome of your complaint
If you are not satisfied with our response to a complaint that you have made, you may be able to approach the Financial Ombudsman Service for an independent review. You can reach them at:
Financial Ombudsman Service
Telephone: 0800 023 4567
Or visit: www.financial–ombudsman.org.uk
The service that the Financial Ombudsman Service provides is free and impartial.
Alternatively a complaint about services which are sold online can be submitted to the European Commission Online Dispute Resolution website. You can visit the site here. Your complaint will be sent to a certified Alternative Dispute Resolution Provider. In the UK that is the Financial Ombudsman Service (as shown above).